Google’s HEART Framework for Measuring UX
If you’ve been struggling to adopt useful metrics in your user experience team – you might want to consider the HEART framework designed by Kerry Rodden, Hilary Hutchinson and Xin Fu, from Google’s research team.The idea is a simple one; to deliver a series of user-centred metrics that allow you to measure the user experience on a large scale. These metrics can then be used for decision making in the product development process. An Introduction to the Heart Framework Measuring user experien...
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